Absentee Owner Program

Absentee Owner Program—Staff & Management Development

An Effective Staff & Management Team are Critical to Your Success - and Quality of Life!

A successful, growing pet care facility will inevitably exceed the capabilities of a single owner or manager—and it should! It’s easy to get tangled in every aspect of your business, from providing excellent pet care to customer service and financial performance. Many pet care facility owners end up working extensive hours to keep operations running smoothly, creating undue stress and—sadly—leading to burnout for many.

Our program provides the tools and strategies to build the strongest possible team and help you step away from your business - while achieving the success you deserve!

Everything You Need for a Thriving, Motivated Team

Most pet care companies haven’t created enough advancement opportunities for their employees. Creating levels between roles lets staff members grow in a clear, logical, and faster way. This leads to better employee satisfaction, motivation, and longevity. And just as importantly, it allows your business to run as well when the owner is absent as it does when they’re there!

Career Advancement Charts

One person can’t do it all—and even if someone could, the business’s success would be incredibly reliant on that one person. That’s not sustainable, realistic or good for anyone. We provide samples of career advancement charts and help you develop a stronger team.

Job Descriptions

An accurate, detailed, and complete job description goes a long way. We’ll provide sample job descriptions for all the key roles. We’ll explain the benefits of having numerous levels of advancement and show you how to modify your own.

Compensation, Ranges and Pay Transparency

Fair, appropriate pay is one of the most important parts of organizational success—and it’s a constant balancing act. This is even more important with the growing prevalence of pay transparency laws. Learn to implement clear, fair pay ranges while embracing pay transparency and its benefits.

Employee Onboarding

Proper onboarding is a critical but very time-consuming process. The process can and should be well-organized to reduce management’s involvement while providing the new hire with confidence, comfort, and guidance for success. Outstanding Pet Care’s Management Development Program will help!

Employee Training & Operations Manual

Effective training and written materials ensure employees know exactly what’s expected of them. We’ll provide a sample Operations Manual outline, so you don’t have to start from scratch and can end up with your own customized manual.


Appropriate shift scheduling is critical for quality pet care-- but labor is a huge expense! Learning to better organize and systemize your pay structure will help you schedule effectively-- while maximizing profits.

Coaching, Counseling & Disciplining

Employees inevitably make mistakes. We’ll provide the information and techniques to help your managers give constructive feedback and foster a thriving, well-performing team.

Hiring & Recruiting

Want to hire quality candidates? Knowing how to attract and speak to prospective candidates is an essential skillset. We’ll share the tools and resources to draw in—and keep—the best candidates.

Trust but Verify

This mindset and strategy will give owners peace of mind everything is being done correctly. We’ll provide proven tools and systems to ensure your team is delivering consistent, quality service.

Help with Purchasing & Facility Maintenance

Accurate, timely facility maintenance and purchasing keeps your business running smoothly. Learn how to ensure you never run low on necessities or have surprise, scary repairs.


We’ll help you streamline your payroll process to better serve you and your company. Learn to better organize your pay structures and expense reports while ensuring enough employees are trained to do payroll.

Making Exceptions for Customers

Properly managing customer exceptions is an important and delicate responsibility for managers. We’ll demonstrate how to strike a balance between keeping customers happy and ensuring a healthy business.

Access to Library of Webinars

You’ll have full access to our library of webinars for continued education and development. Keep your team focused and educated so your business can propel ahead!

Comprehensive Training Curriculum and Materials

Outstanding Pet Care offers invaluable resources and training opportunities for your management team. We’ll guide you through building the strongest team to propel your business above and beyond.

  • Learn where to find the best candidates and how to interview them.
  • Create a growth-oriented structure for a healthier work environment.
  • Greatly improve employee retention and job satisfaction.
  • Create a cohesive team of career-minded professionals who want to grow with your business.
  • A happy, well-guided team leads to better pet care, customer service, and revenue for your company.
  • Professional coaching and support.

Call us today for pricing and more information!

In a very short amount of time, they brought me three highly qualified candidtates, which resulted in an offer they helped me structure to one of them. I highly recommend Laura Laaman's hiring assitance process and I would not hesitate to use this service again.

Matt Sellecchia, Paws & Play Pet Resort and Training Center

We are so grategul for the OPC recruitment services. We were hiring for a new position at our facility so we needed support in both writing of the job desription as well as screening potential candidates. OPC recruitment worked some serious magic! In less than a week, we had made the hire and are so pleased. OPC recruiting service is beyond efficient and worth every single dime. Thank you OPC!

Jana Rossorelli, Action Pack Dog Center, Inc. 

I have seen firsthand that Laura Laaman and the Outstanding Pet Care team substantially increase her clients' revenues and significantly outperform the industry norm. These increases were essential in helping OPC clients command top dollar when it came time to sell. She guarantees her client's success in writing;

I can't imagine why anyone would not be an OPC client.

Teija Heikkila, Principal Broker at National Kennel Sales & Appraisals

In just 18 months, Outstanding Pet Care increased our revenue by over $1,000,000. Due to this increased revenue, we received a minimum of $1,000,000 in additional revenue when we successfully sold our business.”

Chris Starko, Nashville, TN

We have been working with Laura Laaman since 2004. Since then she has helped us transform our business in ways we could never imagine. In the first month, the busiest time of the year, with no additional capacity we increased our revenues by 33%. The best part is although we always provided exceptional care, our pets were even happier and healthier. Since working with Laura and her team we have conservatively realized an additional $5,000,000 in additional revenue to date. Any company that works with Laura will understand her commitment to quality pet care and that her proven systems will equal success.

Walt & Joanne Morris, Morris Animal Inn

Rover Oaks has been a client of Outstanding Pet Care program for years and couldn't be more pleased with the results! It's nice to see that, thanks to the guidance and support of the OPC team, our revenues and profits can match the level of care we provide!

Steve Smith, Rover Oaks Pet Resort

Hiring Laura and the OPC team was a pivotal defining moment for our business. In our first year with OPC, we increased $330,000 over our previous year. She was instrumental in helping us transition from an all-inclusive lodging model where our revenue per pet per night was capped, to a more progressive and profitable model where the sky is the limit. We like to call her our revenue rainmaker!

Hailey Seidel, Bow Dog Canine Specialists

We have used OPC’s hiring services both to fill a key position rapidly and to develop new positions within our organization. The experience has been seamless and allowed our managers and CEO to continue normal operations while OPC recruited and screened potential candidates. The OPC team is responsive, thoughtful, and targeted. We have been delighted with the results!

Laura Weis, DVM, Doylestown Veterinary Hospital
Holiday House Pet Resort and Training Center

Outstanding Pet Care was instrumental in significantly increasing our revenues for the past five years. In addition to substantially increasing profits year after year, we recently sold our facility for at least a million more. Any smart business owner should join OPC right away.

Scott Simon, Rivermist Pet Lodge