Struggling with Staffing? – by Laura Laaman
The pet care industry recently experienced a welcome upsurge in business, giving facility owners a chance to finally breathe…kind of. With COVID numbers on the decrease, stir-crazy people have flocked to airports and highways, and their pets filled our facilities. The unprecedented labor market left many business owners grappling for even just warm bodies. And the service industry has been hit particularly hard. With local businesses pulling job seekers in every direction, many owners resorted to hiring the first candidates they could get in the door. This meant high turnover rates, low employee morale, and, often, substandard pet and customer care. With facilities full of pets once again, it’s time to address these challenging staffing issues…but how?
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