When Something Goes Wrong- By Laura Laaman
While most pet care providers invest significant effort in excellent services for the pets in their care, many don’t put the same emphasis on the pet parent’s experience. This common shortcoming has led to a gaping void on proper staff training—especially when it comes to managers. When something inevitably goes wrong, communication skills are a key to improvement. Part of providing exceptional pet care means knowing exactly how to respond to the first signs that something’s wrong. Click here for the full article!